অর্ডার এন্ড রিটার্ন পলিসি
Welcome to Hoor Fashion! We strive to provide a seamless shopping experience for our customers. Please read our order and return policy carefully.
**Order Policy**
1. **Placing an Order**
- Browse our collections and add your desired items to the cart.
- Proceed to checkout and provide accurate shipping and billing information.
- Choose your preferred payment method and complete the transaction.
2. **Order Confirmation**
- After placing your order, you will receive an order confirmation email with your order details.
- If you do not receive the confirmation email, please check your spam/junk folder or contact us at support@hoorfashion.com.
3. **Order Processing**
- Orders are processed within 1-2 business days (excluding weekends and holidays).
- Once processed, you will receive a shipping confirmation email with tracking information.
4. **Shipping and Delivery**
- We offer shipping within Bangladesh. Delivery times may vary depending on your location.
- Shipping charges will be calculated at checkout based on your delivery address.
**Return Policy**
1. **Eligibility for Returns**
- You may return items within 14 days of receipt for a refund or exchange.
- Items must be in their original condition, unused, and with all tags and packaging intact.
- Sale items and items purchased with a discount code are not eligible for returns.
2. **Return Process**
- To initiate a return, contact our customer service team at support@hoorfashion.com with your order number and reason for return.
- Our team will provide you with return instructions and a return shipping address.
3. **Return Shipping**
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping method to ensure your return is received.
4. **Refunds and Exchanges**
- Once your return is received and inspected, we will notify you via email.
- If approved, a refund will be processed to your original payment method within 7-10 business days.
- If you requested an exchange, the new item will be shipped once the returned item is received and inspected.
**Contact Us**
If you have any questions about our order and return policy, please contact us at support@hoorfashion.com.
**Order Policy**
1. **Placing an Order**
- Browse our collections and add your desired items to the cart.
- Proceed to checkout and provide accurate shipping and billing information.
- Choose your preferred payment method and complete the transaction.
2. **Order Confirmation**
- After placing your order, you will receive an order confirmation email with your order details.
- If you do not receive the confirmation email, please check your spam/junk folder or contact us at support@hoorfashion.com.
3. **Order Processing**
- Orders are processed within 1-2 business days (excluding weekends and holidays).
- Once processed, you will receive a shipping confirmation email with tracking information.
4. **Shipping and Delivery**
- We offer shipping within Bangladesh. Delivery times may vary depending on your location.
- Shipping charges will be calculated at checkout based on your delivery address.
**Return Policy**
1. **Eligibility for Returns**
- You may return items within 14 days of receipt for a refund or exchange.
- Items must be in their original condition, unused, and with all tags and packaging intact.
- Sale items and items purchased with a discount code are not eligible for returns.
2. **Return Process**
- To initiate a return, contact our customer service team at support@hoorfashion.com with your order number and reason for return.
- Our team will provide you with return instructions and a return shipping address.
3. **Return Shipping**
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping method to ensure your return is received.
4. **Refunds and Exchanges**
- Once your return is received and inspected, we will notify you via email.
- If approved, a refund will be processed to your original payment method within 7-10 business days.
- If you requested an exchange, the new item will be shipped once the returned item is received and inspected.
**Contact Us**
If you have any questions about our order and return policy, please contact us at support@hoorfashion.com.